Members of Chambers

Chambers Complaints Procedure

Chambers aim is to constantly seek to ensure that we keep aware of clients needs and expectations and tailor our services, both legal and administrative to meet them however, should the need for a complaint arise Chambers have a recognised procedure for dealing with them which ensures they are given proper attention and a suitable remedy is quickly and satisfactorily achieved .

Any complaint by the professional or lay client should be made without delay and within 6 months of the act or omission complained of .Should the complaint be made by telephone, details of the complaint will be noted and discussed with an aim to a swift satisfactory resolution , or should the complaint be made in writing it  will be investigated  and responded to within 14 days of receipt. In either case the complaint should be directed to Chambers’ Practice Director

We hope you will use our procedure. However, if you would rather not do so or are unhappy with the outcome you may take up your complaint with the Bar Standards Board at any time. Please note that the Bar Standards Board has a six month time limit from the date of the act or omission about which you are complaining within which to make your complaint. However, should you raise your complaint with Chambers first, there is a three month time limit from the conclusion of the investigation by Chambers in which to raise your complaint with the Board. They can be contacted at:

Complaints Team
Bar Standards Board
289-293 High Holborn
London WC1V 7HZ

Tel: 020 7611 1444
Fax: 020 7831 9217

See also: www.barstandardsboard.org.uk

Crime Department Contacts: Civil Department Contacts: Family Department Contacts: Administration Contacts: